Shipping Policy

Shipping Policy

Last Updated: August 2025

At blarka Ltd, we are committed to delivering your orders safely, securely, and efficiently. Please review our comprehensive shipping policy below.

📦 Shipping Options & Delivery Times

🌐 Shipping Destinations

Domestic Shipping (UK):

• England, Scotland, Wales, Northern Ireland
• All UK postcodes covered
• Remote areas may require additional 1-2 days
• Saturday delivery available for express orders

International Shipping:

💰 Shipping Costs

⏰ Processing Time

Order Processing:

• Standard Orders: 1-2 business days
• Custom/Engraved Items: 3-5 business days
• Pre-order Items: As specified on product page
• Peak Season: May extend to 3-4 business days

Cut-off Times:

• Same-day processing: Orders placed before 2:00 PM GMT
• Next-day processing: Orders placed after 2:00 PM GMT
• Weekend orders: Processed on next business day

📋 Order Preparation & Packaging

Quality Control:

• Each item individually inspected before shipping
• Authentication verification for all jewelry
• Quality assurance checks completed
• Professional packaging and presentation

Secure Packaging:

• Premium jewelry boxes for all items
• Protective bubble wrap and padding
• Tamper-evident security seals
• Eco-friendly packaging materials
• Discreet shipping labels (no brand identification)

📍 Delivery Information

Delivery Requirements:

• Signature required for all orders over £100
• Age verification (18+) required for high-value items
• Safe place delivery available upon request
• Delivery to PO Boxes not available for jewelry

Delivery Attempts:

• Up to 3 delivery attempts will be made
• SMS and email notifications sent before delivery
• Collection from local depot available
• Redelivery can be scheduled online

📱 Order Tracking

Tracking Information:

• Tracking number provided within 24 hours of dispatch
• Real-time updates via SMS and email
• Track your order on our website or carrier's site
• Delivery notifications sent upon completion

Tracking Support:

• Customer service available for tracking queries
• Proactive updates for any delivery delays
• Alternative delivery arrangements if needed

🚫 Shipping Restrictions

Items We Cannot Ship:

• Certain countries may have import restrictions
• Items over specific value limits (varies by country)
• Restricted materials as per international shipping laws

Address Limitations:

• Military APO/FPO addresses (contact us for options)
• PO Boxes for high-value jewelry items
• Freight forwarding services (at customer's risk)

🌍 International Shipping Details

Customs & Duties:

• All customs forms completed accurately
• Customer responsible for import duties and taxes
• Customs delays are beyond our control
• Full value declared for insurance purposes

International Delivery:

• Delivery times are estimates and may vary
• Local holidays may affect delivery schedules
• Some countries require additional documentation
• Signature required for all international deliveries

❄️ Holiday & Peak Season Shipping

Holiday Shipping Deadlines:

• Christmas: Order by December 18th for standard delivery
• Valentine's Day: Order by February 10th
• Mother's Day: Order by March 25th
• Express shipping: Available until December 22nd

Peak Season Adjustments:

• Extended processing times during busy periods
• Additional shipping options may be available
• Priority processing for express orders

🔒 Security & Insurance

Shipping Security:

• All packages fully insured during transit
• Secure courier services for high-value items
• Discreet packaging to prevent theft
• Signature confirmation required

Insurance Coverage:

• Automatic coverage up to full item value
• Claims process handled directly by us
• Replacement or refund for lost/damaged items
• Additional insurance available for high-value orders

📞 Shipping Support

Need Help?

• Email: shipping@blarka.com
• Phone: Available during business hours
• Live Chat: Real-time shipping support
• Response Time: Within 4 hours during business days

Common Shipping Questions:

• Address changes before dispatch
• Delivery rescheduling
• Tracking issues
• International shipping queries

🔄 Shipping Issues & Resolution

Lost or Damaged Packages:

• Report issues within 48 hours of expected delivery
• Full investigation with shipping carrier
• Replacement item sent immediately
• Full refund if replacement not possible

Delivery Delays:

• Proactive communication about any delays
• Compensation for significant delays
• Alternative shipping arrangements
• Priority processing for replacement orders

📋 Shipping Terms & Conditions

• Shipping costs are non-refundable unless item is defective
• Delivery times are estimates and not guaranteed
• Customer responsible for providing accurate delivery information
• Risk of loss transfers upon delivery to carrier
• Special delivery instructions must be provided at checkout

Contact Us: For any shipping questions or concerns, please contact our customer service team at support@blarka.com or through our contact page.

This shipping policy is subject to change. Customers will be notified of any significant updates.