Help & Support

Help & Support Center

We're here to help! Find answers to your questions, get assistance with your orders, and access all the support resources you need.

Quick Help Links

Contact Our Support Team

Customer Service Hours:
Monday - Friday: 9:00 AM - 6:00 PM (AST)
Saturday: 10:00 AM - 4:00 PM (AST)
Sunday: Closed

Contact Methods:

  • Email: support@blarka.com (Response within 24 hours)
  • Live Chat: Available during business hours
  • Contact Form: Submit a support request

Frequently Asked Questions

Order & Shipping Questions:

Q: How can I track my order?
A: You'll receive a tracking number via email once your order ships. Use this number on our shipping partner's website to monitor your package.

Q: Can I change or cancel my order?
A: Orders can be modified or cancelled within 2 hours of placement. Contact us immediately for assistance.

Q: Do you offer international shipping?
A: Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination.

Returns & Exchanges:

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unworn items in original condition. See our full return policy.

Q: How do I start a return?
A: Contact our customer service team with your order number, and we'll guide you through the process.

Product Questions:

Q: How do I find the right size?
A: Use our comprehensive size guides and accessories sizing charts for accurate measurements.

Q: How should I care for my products?
A: Follow our detailed care instructions to maintain product quality and longevity.

Account Support

Creating an Account:

  • Sign up for free to track orders and earn rewards
  • Manage your addresses and payment methods
  • View order history and track shipments

Loyalty Program:

  • Earn points with every purchase
  • Redeem rewards and exclusive discounts
  • Access member-only sales and early releases

Learn more about our rewards program.

Technical Support

Website Issues:

  • Clear your browser cache and cookies
  • Try using a different browser or device
  • Ensure JavaScript is enabled
  • Check your internet connection

Mobile App Support:

  • Update to the latest app version
  • Restart your device
  • Check app permissions
  • Contact support if issues persist

Payment Support

Accepted Payment Methods:

  • Major credit cards (Visa, MasterCard, American Express)
  • PayPal and digital wallets
  • Buy now, pay later options
  • Gift cards and store credit

Payment Issues:

  • Verify billing address matches card information
  • Check card expiration date and security code
  • Ensure sufficient funds or credit limit
  • Contact your bank if payment is declined

Security & Privacy

Your security is our priority:

  • All transactions are encrypted and secure
  • We never store complete payment information
  • Personal data is protected according to privacy laws
  • Report suspicious activity immediately

Feedback & Suggestions

We value your feedback! Help us improve by:

  • Leaving product reviews after your purchase
  • Sharing your shopping experience
  • Suggesting new products or features
  • Reporting any issues or concerns

Still need help? Our customer service team is ready to assist you. Contact us and we'll get back to you as soon as possible!